RingCentral Company Description

RingCentral, Inc., together with its subsidiaries, provides cloud business communications, contact center, video, and event solutions in North America and internationally.

The company’s products include RingEX, a AI-powered unified communications as a service platform for collaboration across voice, messaging, and video; RingCentral Contact Center, a contact center solution that delivers AI-powered omni-channel and workforce engagement solutions; and RingCX, a contact center as a service solution for AI-powered customer engagement with CRM integrations.

It also offers artificial intelligence (AI) solutions, such as AI Receptionist, an AI phone agent; AI Virtual Assistant, which automates conversation recaps, captures notes, and summarizes actions; AI Conversation Expert for analyzing every interaction for insights that improve coaching, quality and performance; AI-based Quality Management for coaching and operational insights; AI Agent Assist that provides real-time suggestions and contextual responses; AI Supervisor Assist for real-time monitoring, coaching, and sentiment analysis; and RingCentral for Microsoft Teams.

In additions, the company provides RingCentral Events, which enables businesses to host virtual, hybrid, and in-person events with AI-powered engagement tools; and sells pre-configured phones and professional services.

It serves a range of industries, including healthcare, financial and professional services, retail, state and local government, education, legal services, real estate, technology, insurance, construction and hospitality, and others.

The company sells its products to enterprise customers, and small and medium-sized businesses through resellers and distributors, partners, and global service providers.

RingCentral, Inc. was incorporated in 1999 and is headquartered in Belmont, California.