Scicom (MSC) Berhad Company Description

Scicom (MSC) Berhad is an investment holding company that provides customer contact center outsourcing services in Malaysia, the Philippines, Singapore, Hong Kong, Sri Lanka, Thailand, Germany, and internationally.

The company operates through two segments: Outsourcing Services and Education. The company offers business process outsourcing services, which include multilingual and multichannel customer care, technical support help desk, consultative sales, and associated fulfilment, as well as electronic solutions and applications for online processing, border security services, digital platforms, and software solutions.

It also provides educational and industrial training services that focus on customer care in the service industry.

In addition, the company offers digital strategy, digital marketing, e-commerce platforms, blockchain applications, advanced data insights and analytics, customer experience design, website and mobile app development, cloud computing, cybersecurity, data analytics, automation, digital learning platforms, and content strategy and management solutions.

Further, it provides electronic solutions and applications for online payment processing, compliance and accreditation programs, customer engagement and experience solutions, and contact center technology and transformation services.

It serves clients in the airlines, financial services, telecommunications, consumer electronics, media, travel, leisure, e-commerce, healthcare, and government sectors.

Scicom (MSC) Berhad was incorporated in 1997 and is based in Kuala Lumpur, Malaysia.